Cause
After installing any utility, driver, or other software program you can encounter an almost endless list of issues that can be caused by any of the below reasons.
- Confliction with other software installed on the computer.
- Issue with program.
- Improper installation or problems with installation.
Solution
Reinstall or uninstall the program
If you're encountering problems with your computer or other programs after installing new software on your computer, uninstall the program and see if the issues persist.
Uninstalling Windows software.
- Click Start
- Click Control Panel or Settings and then Control Panel
- Double-click Add/Remove Programs or Uninstall a program.
- Within the new window select the program you wish to uninstall and click the Remove button or Uninstall/Change button.
Install a software program.
Many software programs, games, and utilities have an AutoPlay feature that will automatically start the setup screen for the software program when the CD is placed in the computer. If your program, game, or utility contains this feature, run the installation through the screen that appears after inserting the disc.
If you are installing a program, game, or utility that does not contain this feature or you are installing a program from a floppy diskette, follow the below steps.
- Open My Computer.
- Within the My Computer window, open the drive that contains the installation files. For example, if the files are on a floppy diskette, open the A: drive. If they're on a CD or DVD open the D: drive or the letter of the disc drive.
- Within the drive that contains your files, locate either a setup orinstall file. Double-clicking on this file should start the installation for the program, game, or utility. If you see multiple setups or install files, try to locate the Application file or double-click each of setup or install files until you find the file that starts the installation. Many times the icons associated with the installation files have the same name.
An alternate method of starting the installation in Microsoft Windows
- Click Start and Run.
- In the Run Window, type x:\setup or x:\install where x is the letter of the drive you wish to start the installation from. For example, if you are attempting to install a program from the floppy disk drive you would type a:\setup or a:\install.
Note: If after installing a program you're unable to boot into Windows, try booting into Safe Mode.
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