December 17, 2011

PC Crashing or Blue Screen


When your PC is crashing with the blue screen of death at random intervals, you should make sure that you first disable the automatic reboot after the blue screen, and then write down the error message so you can Google it later. If you're able to get back into Windows, you can try using the previously mentioned BlueScreenView tool to give you some extra information about the error message, but your best bet is usually to do a search.

If you're using Windows 7 or later and you're getting a blue screen of death, chances are very high that the problem is either driver or hardware related—contrary to legend, Windows just doesn't crash like that very much unless the problem is tied to hardware somehow.
Once you've identified the driver causing the problem, try and head into Safe Mode and uninstall or upgrade the driver causing the problem—sometimes the driver won't be visible, so you'll need to use a command-line trick to show hidden devices in Device Manager. If you're doing a bunch of work in Safe Mode, sometimes it's helpful to force Windows to load into Safe Mode without using the F8 key every time.

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Jun Nakayama
jun@mercy.co.jp
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